Quality Award

Reflecting on Quality - Awarded to Sure Start Hyndburn.

The staff, parents and carers of Sure Start Hyndburn contributed to the development of the Pre-School Learning Alliance's Quality Improvement Award - Reflecting on Quality - through a pilot scheme including Sure Start Hyndburn and a Pre-School Learning Alliance Children's Centre.

Our successful completion of the award demonstrates our continuing commitment to improving the quality of our services.

The accreditation is valid for 3 years.

Preschool_Learning_AllianceTo help us improve and develop our services, we have been gathering views from parents and carers, partner agencies who deliver services and activities in our centres and from children.

The information we have gathered tells us that we have positive practice in providing activities and services.

Quality Improvement Award – Sure Start Hyndburn
Church and West Accrington Children’s Centre
We have been working towards a Quality Improvement Award with the Pre-school Learning Alliance. To help us improve and develop our services, we have been gathering views from parents and carers, partner agencies who deliver services and activities in our centres and from children. The information we have gathered tells us that we have positive practice in providing activities and services.
Children

  • They look forward to attending nursery and other Children’s Centre activities
  • They enjoy their time at nursery and in the Children’s Centre activities
  • They have learned new skills
  • They enjoy making friends
  • They enjoy close relationships with team members
  • Children want to be independent
  • They enjoy being outdoors and in particular enjoy gardening
  • They show us that they enjoy talking about more complex subjects and concepts e.g. dinosaurs

Feedback from Parents/Carers

  • The buildings are clean and attractive and the environment friendly and comfortable
  • The activities and services support their needs and are a source of information
  • The activity/service has provided emotional support and helped establish routines
  • Have been able to find other parents/carers in a similar situation and be reassured, for example breast feeding support, baby massage
  • Our team members are helpful and approachable and feel looked after and like the healthy eating policy
  • Their children have fun
  • Their children are better prepared for school after attending Little Stars Nursery
  • One parent mentions the role her son’s nursery Key Person in helping him settle away from her for the first time and another mentions how her child’s interest in football was encouraged
  • Parents, whose children attend nursery, show they value written transition reports through adding their own observations of their children
  • Team members have helped some families overcome a difficult time
  • The have found advice valuable and been reassured in the knowledge that there is somebody at the end of the phone if they need somebody to talk to
  • They have found support in building confidence to access activities and services they have previously not felt able to alone
  • The Space Centre is very popular and dads in particularly enjoy the Space for Dads session
  • They would like more activity sessions when the existing ones are full

Partners and visitors

  • Find our centres provide excellent facilities and friendly approachable staff who are always ready to help
  • Rooms are ready as requested
  • Our centres are well organised and participants in activities/services felt welcome
  • Our centres make it easier for partners to deliver services
  • Our healthy food is always lovely

We have used this information to highlight what we do well and what we need to improve for example, we will review the ways in which parents and carers can give us positive feedback and make suggestions. We want to know what you think and will make it as easy as possible for you to tell us. We know that we need to focus more on what the children think. The final stage of the Quality Improvement Award will be a small project focused on increasing the way in which we find out what children think about our services and activities.

We will tell you how it turns out at the end of the year.

If you want to know more, you can contact Julie Harris, 01254 387757.
 

Quality Improvement Award – Sure Start Hyndburn

Accrington South Children’s Centre

We have been working towards a Quality Improvement Award with the Pre-school Learning Alliance. To help us improve and develop our services, we have been gathering views from parents and carers, partner agencies who deliver services and activities in our centres and from children. The information we have gathered tells us that we have positive practice in providing activities and services.

Children tell us:

  • They look forward to attending nursery and other Children’s Centre activities
  • They enjoy their time at nursery and in the Children’s Centre activities
  • They have learned new skills
  • They enjoy making friends
  • They enjoy close relationships with team members
  • Children want to be independent

Feedback from Parents/Carers

  • The buildings are clean and attractive and the environment friendly and comfortable. The activities and services support their needs and are a source of information
  • The activity/service has provided emotional support and helped establish routines. have been able to find other parents/carers in a similar situation and be reassured, for example breast feeding support, baby massage
  • Our team members are helpful and approachable and feel looked after and like the healthy eating policy
  • Our partner agencies are helpful and informative e.g. midwives
  • The crèche provision enabled them to access activities, for example the activity specifically for women
  • Their children have fun
  • Their children are better prepared for school after attending Little Stars Nursery
  • One parent commented that her child’s Key Person has gone above and beyond to support her son’s communication
  • Parents, whose children attend nursery, show they value written transition reports through adding their own observations of their children
  • Team members are non-judgemental and have helped some families overcome a difficult time
  • They feel they have been helped with bonding with their child and have had someone to listen to
  • Like the provision for women whose first language is not English

Partners and visitors

  • Find our centres provide excellent facilities and friendly approachable
  • Team members are always ready to help
  • Reception team members are professional, have good attention to detail, outstanding interpersonal skills with all ages
  • Nursery team are very friendly

We have used this information to highlight what we do well and what we need to improve for example, we will review the ways in which parents and carers can give us positive feedback and make suggestions. We want to know what you think and will make it as easy as possible for you to tell us. We know that we need to focus more on what the children think. The final stage of the Quality Improvement Award will be a small project focused on increasing the way in which we find out what children think about our services and activities.

We will tell you how it turns out at the end of the year.

If you want to know more, you can contact Julie Harris, 01254 387757.